Terms & Conditions

Olen loistava FI22881451 (hereinafter referred to as the online store) that sells products to individuals around the world. We reserve the right to change delivery terms and prices. The prices of the products include value-added tax.

Delivery Terms
Contact Information for the Online Store
Email: info@olenloistava.com
Phone: +358 41 317 0528
Address: Aleksis Kiven katu 58, 00520 Helsinki, Finland
Mailing Address: Päiväperhontie 8 A, 00730 Helsinki, Finland

The products to be ordered are selected on the website by adding them to the shopping cart. The order is sent by paying for the contents of the shopping cart through the online store’s checkout. By placing an order, you accept these delivery terms, product prices, and any shipping costs. If an email address is provided at the time of ordering, an order confirmation will be sent by email. The order confirmation will specify the ordered products and their prices.

Orders are shipped on business days. The delivery time for products in stock is typically 1-3 business days. If the products to be delivered are made-to-order, the delivery time is usually about one week. The delivery is free on all orders. If a product is lost or damaged during delivery, please report it immediately but no later than 14 days after the delivery to the online store. Damaged packages in delivery should be reported promptly to the responsible delivery company.

Customers of the online store have a 14-day right of exchange and return in accordance with consumer protection legislation. The products to be returned or exchanged must be in their original packaging and in saleable condition. If you wish to return or exchange products, please contact the online store first and ask for return instructions. The customer is responsible for the delivery costs of returns.

Returns should be sent to the following address: Olen loistava / Päiväperhontie 8 A / 00730 HELSINKI

Problem situations
If the product is lost during transport, damaged or the wrong product has been delivered to the customer, the customer must report the error immediately to info@olenloistava.com Notification of incorrect delivery or defective product must be made within 14 days of receiving the product. If the package has been damaged in transit, the product must be reported to Finnish Post as soon as possible. Olen loistava will not compensate for lost packages.

Force majeure
Olen loistava web store is not responsible for delays caused by force majeure or indirect damages caused by incorrect condition of the products or delayed delivery.

Product colors
Olen loistava cannot guarantee that the color of the product is completely identical to the color tone of the product displayed in the web store due to e.g. from the screen settings.

All pictures and texts on the Olen loistava web store is the property of Olen loistava. The material may not be published, copied or stored without permission. The use of pictures is protected by copyright law.

Order Cancellation, Liability for Defects, and Complaints
Before the order is delivered, the order can be canceled with written notice by email.

The online store has statutory liability for defects in sold products. In case of complaints, please contact our customer service. Consumers have the right to bring any potential disputes to the Consumer Disputes Board for resolution.

All contests are organized by the Olen loistava online store, and they do not involve external parties. Prizes are randomly drawn among participants, unless otherwise stated. Winners will be personally notified.”